That's not a problem. Just put your e-mail address in the box to the left and click on the "Get New Password" button.
After that, just check your e-mail and you will have a new random password. Remember, your user id is your full email address.
This can be caused by one of two things:
1. The e-mail server that serves your address does not accept e-mail originating from my domain. This is rare, but there are a few mail servers where this is a known issue.
2. You do not have an account on HypnosisFetish.com
Accounts expire after 3 months without activity. To keep your account active, you need to make a purchase at least once every 90 days.